Pod Volunteer
Why choose Pod Volunteer?
Pod Volunteer is an award winning non-profit organisation arranging ethical, inspiring and supported volunteering opportunities around the world since 2001.
Pod Volunteer offers great value 1 - 12 week placements at volunteer projects in Africa, Asia, South and Central America.
You can join a volunteer project as a holiday, part of your college or university placement, internship, gap year or career break.
Volunteers can join a range placements available including:
• Animal Care
• Building
• Children’s Day Care
• Conservation
• Teaching
• Community Development
Our friendly team has a wealth of overseas volunteering and travel experience and we have all volunteered overseas and pride ourselves on our project and location knowledge. From helping you to prepare for volunteering overseas, to providing 24/7 back up while you are away, we are here to support you throughout your volunteer journey.
Website
www.podvolunteer.orgFounded
2001Reviews
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Response from Pod Volunteer
Hi Jennifer,
We are very disappointed you still feel this way given the review we undertook with yourself and the local team at the beginning of 2019, which included giving you money back towards the fees you had paid.
The feedback we receive is incredibly valuable to us and it’s hard for us to see how you feel we can have ‘brushed off’ your concerns given that it was escalated to a Director of Pod Volunteer who led a 2 week in-depth review into the situation with both our UK staff and the team in Costa Rica.
As a non-profit and registered UK charity we are in no way in this to make money, we are passionate about helping to match volunteers to projects in need of assistance around the world, and supporting our volunteers throughout the process. We are very proud of the high levels of feedback we receive from volunteers and, in the unlikely event there are issues, we try to address these as quickly and thoroughly as possible.
The placement fee that we charge has to cover our own costs as well as the local placement costs incurred. We keep our costs to a minimum, but do need to ensure we are able to operate as a highly professional organisation and meet or exceed the standards that are expected of us as a leading UK based volunteering organisation.
The project itself is dedicated to provide the best level of care possible to the animals, supported by volunteers who enable the specialised local team to focus their attention on new rescues and prepare animals for their re-release into the rainforest. Without the efforts of volunteers such as yourself, the centre would not be so successful in re-releasing animals to their natural habitat. This is particularly true in busier periods, when there are a limited number of volunteers and the small team in the sanctuary really benefit from the additional volunteer resource. The safety of volunteers is always carefully managed and we have never had any incidents or issues.
With regard to your vegan diet, we were very sorry about the use of a vegetable oil spread as we know how important it is to respect dietary choices, something we also believe passionately in. The team are very apologetic about the vegetable oil spread which was used to cook a few of the foods – as soon as it was discovered that this contained small amounts of milk solids it was no longer used. We understand that the team checked with you on a daily basis about food and if there was anything they could do or buy and that you said it was fine, so we are surprised to get this feedback. The project receives quite a few vegetarians and vegans, and they feedback that they have a good selection of food available.
In our position as a volunteer agency, we can’t disclose the project name on our website so we provide very detailed information before volunteers book so they can see if it’s the right project for them unlike most other organisations who ask for a deposit before giving all the information. We then give further details including the project name and contact details after a volunteer is confirmed.
We hope that despite the issues you still have some positives from your experience and that over time you may reflect back on our role a little more favourably.
Best wishes, the Pod Volunteer team